Statement from Seminole Office Solutions on Coronavirus (COVID-19)
April 7, 2020 (Longwood, Florida)
Here at Seminole Office Solutions, our commitment during the coronavirus (COVID-19) outbreak is to keep your office workflows moving forward while maintaining the safety and health to all staff, both yours and ours. We want to share some important measures that we have put into place to ensure that we can continue to support you safely and effectively.
Health and Safety
We are actively taking the necessary steps to minimize risk of exposure to the coronavirus to staff and clients. This includes following the current and changing guidelines provided by the CDC, federal, state and local governments.
For the safety of our clients and staff, we are limiting on-site visits to only when necessary. For service calls on printing equipment, computers or other devices, we will first attempt to fix by phone or remotely if possible. If an on-site visit is required, our team has been directed to follow proper CDC guidelines including social distancing as well as wearing gloves and face coverings. Additionally, they will wipe down and disinfect, at a minimum, the control panel or common touch surfaces of the equipment after servicing. We recommend that you also clean your MFD and other devices, following the proper hardware cleaning guide (applicable to any brand, not just Toshiba).
We continue to adapt as required to ensure we are meeting our commitments to servicing and supporting our clients. For office staff workers, we have allowed remote capable and high-risk staff the ability to work from home. They have full access to our systems and phones to allow for continued communication and support of our clients. As always, we answer our phones with a live person that will make sure you are directed to the proper person quickly. Our sales staff have been directed to interface with clients via phone, email or video conferencing tools in lieu of on-site meetings. Our warehouse and delivery teams are operating as normal, following the outlined safety measures above.
Here to Help
We’ve been around since 1984, and we will continue to support you through this current crisis just as we have in others. If you are not aware, our business is not just about printing and copying, we are a technology company! With many of us working from home, our managed IT services division SemTech IT Solutions, can help setup your remote access workers with items such as remote VPN access, implementing various cloud solutions, VoIP phones, and video conferencing. We also offer the Lenovo line of business hardware to meet your laptop/desktop needs, with many items stocked. Please don’t hesitate to contact SemTech directly at 407-830-1434 or visit www.SemTechIT.com. And if there is anything else we can help you with please let us know.
We will continue to monitor the continually changing situation and will update our processes as necessary with the focus on the health and safety of our staff and clients. Thank you for your continued understanding during this uncertain time.
From all of us at Seminole Office Solutions, we wish you good health and prosperity.
Seminole Office Solutions