SOS SmartPay
SOS SmartPay is our online payment portal for processing credit, debit and ACH payments. You can pay single invoices without logging in, or create a login to manage payments, see payment history, set up Auto-Pay and more.
To get started, visit https://payments.ceojuice.com/sosfla
Account Setup and Paying Invoices
How to Create a Login
Go to https://payments.ceojuice.com/Identity/Account/Register?referer=sosfla
Enter your email address, ensuring you use the email address that you currently receive invoices to. If you are unsure of or need to change the email address that invoices are sent to, please email accounting@sosfla.com to request this change, or call us.
Create a secure password and then select Register.
A validation email will be sent from alerts@ceojuice.com (not an sosfla.com email), to the email address you registered with. Click on the link in the email to confirm.
NOTE: The email will come from help@ceojuice.com (not an sosfla.com address). Please check your junk/spam/quarantine folders if not received within a few minutes.
*If you didn’t receive your verification email you can choose Resend email confirmation. After you have registered, if you have forgotten your password you can choose Forgot your password.
You can now login using those credentials at https://payments.ceojuice.com/sosfla
Note that the payment site requires a user's password to be changed every 12 months. Additionally, the site will automatically log the user out after one hour of idle time.
How to View Invoices
Once logged in your default homepage will be the below, where you can view a single invoice under invoice search, see all open invoices, save payment details and manage your user profile.
Invoice Search, opens a search page to view single invoices by entering the invoice number, invoice due date and postal code (you do not have to be logged in to view this page).
Open Invoices, allows you to see all open invoices. Click on the orange download icon to view a PDF of the invoice.
List of multiple invoices:
If you get a messages saying Don’t see the invoice you're looking for? It’s possible there are no open invoices or you have registered with an email address that is not originally associated with that invoice.
How to Pay Invoices
Under Open Invoices, click on the Pay this Invoice button to pay a single invoice.
Displays the invoice details, download icon to obtain copy of invoice, and your two payment options.
Select your payment option, ACH or Credit Card, enter payment details, click Pay at the bottom to process payment. Note that you cannot overpay invoices, but you can short pay them.
A payment confirmation number will pop up, and you will also be emailed a payment confirmation.
Paying multiple invoices with one payment
On the Invoice drop down tab choose Open Invoices. To pay more than one invoice at the same time toggle Add to the batch pay queue for each invoice you want to pay, then click on the Pay button.
Confirm the payment amount and invoices listed on the left side are correct. Fill out the payment information.
Note that you cannot short pay the total of the invoices when batch paying, you must pay the entire amount. This is because the system does not know which invoice you intend to short pay so it cannot be done.
How to Setup a New Auto-Pay
To set up auto-pay, click Automatically pay invoices at the bottom of the screen. Select whether to Auto-pay on the Due Date or Day of Month along with the related options as shown.
Note: If there are no open invoices and you want to setup or adjust your auto-pay settings, you can go directly to Save Payment Details from the landing page.
How to Change an Existing Auto-Pay
You can change and view details of your existing auto payments by following the steps below.
At the top of the portal screen select Stored Payment Details & Automatic Payments from the drop-down menu.
This screen will show the auto payments that you have set up.
Click Change auto-pay to change details on the auto pay such as scheduled run date, invoice minimum and maximums, etc. You can also see the payments that have ran under this auto payment when you click to change the details. This is especially helpful when you want to validate which invoices have been paid by auto-pay and which have not.
How to Give Admin Access to Your Users
Give access to the portal to your company users and ensure these admin users are comfortable in the portal and know how to navigate.
To get them set up, new users at your company need to first register by following the new user registration steps as outlined above.
Once the additional users registration is complete and confirmed, you'll log into the portal and from the gear icon dropdown select users.
Search for the user's email address in the Add a User to the Admin Role search field and click Find User
Then click Add Admin Rights for User
Once done you will see their email in the list of users and the column on the right side shows their admin access.
