FAQ and Helpful Hints

Frequently Asked Questions

What do I do if I scan my Valencia ID at a Print Station it doesn't log me in?

• Make sure you have the barcode side of your ID facing the barcode reader.
• Hold the barcode area so that it is fully covered by the red laser like light.
• Do not hold your ID too close, about 3-6 inches away from the barcode reader.
• If you hear the barcode reader beep but the unit does not log you in, ask a Library staff member for assistance.

What do I do if my print job isn't showing to release at the Printing Station?

• If using a Library PC, make sure you finishing clicking on Print and also confirm the print cost at the confirmation window.
• Try logging into another Print Station to see if your print job is available to release.
• Log into the Student Printing Portal (Opens in new window), and select Jobs Pending Release to see if they are listed there.
• If you submitted the print job longer than 48 hours ago it is automatically deleted.
• Contact a Library staff member for assistance.

How can I request a refund?

• You may request a refund for defective prints or copies from a Library staff member at designated locations.
• Refunds are only accepted for defective prints or copies which include:
  • Printer misfeeds or jams.
  • Pages are smeared, have lines or "voids" or some other defect.
• Refunds are not accepted for the following:
  • Accidentially printed the wrong document, page, etc.
  • Selected too many copies/sets of a document.
  • Selected Color output instead of Black & White.
  • Using self provided paper.
  • Quality not good enough (other than outlined above).
  • Scans.

Payments

I'm getting an error when trying to add funds using PayPal (through the PaperCut website), what can I do?

• Check the following that could be causing the issue:
  • Your card is already associated with a specific PayPal account, and you're not logging in with that particular account.
  • Your card was associated with a PayPal account that has since been closed.
  • You've linked the card to a PayPal account, but have not yet confirmed it.
  • The billing address you've entered for your PayPal account is different than the one on your card statement.
  • Your card company did not accept the $1.00 authorization sent by PayPal when you attempted to add the card.
  • Your email address is raising a red flag in PayPal's system.
• If you have a PayPal account, it is always recommended to login to your account to submit your payment.

Why do I have a charge on my credit card / bank statement of "PAYPAL *SEMINOLEOS"?

• Payments made using the PaperCut web interface run through PayPal's payment system. Seminole Office Solutions manages the printing system for Valencia College.

Helpful Hints

• Make sure you confirm your print job cost and total pages before release.
• If printing from a Library PC, you will see a confirmation of the document, how many pages and the total cost.
• When releasing any print job from the Print Station, confirm the page cost and details (Color or Black & White) PRIOR to releasing.
• Select desired color mode (Color or Black & White) prior to printing or copying:
  • See printing and copying instructions on how to change the color output mode.